Shipping & Returns
Order processing times
Aiming to an ethical, environmental caring approach and conscious production, our products are crafted upon request and made to order.
Below, our products production lead time.
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Fast Lane ready to ship in 6-8 business days
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Products in Plain Leather (Box Calf or Painted Calf)
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Medium personalisation level with possibility to select colours, different soles and finishings. Ask us for more details
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Made to Order ready to ship in 4-5 weeks.
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Products in Suede, Grainy Calf Leather, and any other leather that is not a plain Calf
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Highest level of customisation and personalisation including multiple colours/materials and an incredible offering of models, leathers, and finishings.
Please contact us via email (info@edoardocattaneo.com) or with the Site Chat/Whatsapp to understand which lead time your order would have based on the desired items.
Shipping Times
We ship worldwide usually via DHL.
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Transit time depends on your country and postal code. The majority of the orders are delivered in about 3-4 days in addition to the production lead time specified above.
General Return & Refund information
- If your order arrives and it is not right, we will fix it, we promise.
- Your shoes don’t fit? You can return any new, unused and unaltered item within 7 days of delivery.
- Items that are produced Made-to-Order, that is, manufactured strictly based on customer’s specifications and produced exclusively for them, are not be eligible for a return or exchange, unless agreed with the Management.
- Send an email to info@edoardocattaneo.com, or contact us via our website Chat and our staff will guide you through the Return Procedure
- When trying shoes for the first time we recommend wearing them on a carpeted area to ensure fit and comfort. Please be sure your shoes fit properly and that you are completely satisfied before wearing them for normal use.