Shipping policy
Order processing times
Aiming to an ethical, environmental caring approach and conscious production, our products are crafted upon request and made to order.
Below, our products production lead time.
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Fast Lane ready to ship in 6-8 business days
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Products in Plain Leather (Box Calf or Painted Calf)
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Medium personalisation level with possibility to select colours, different soles and finishings. Ask us for more details
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Made to Order ready to ship in 4-5 weeks.
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Products in Suede, Grainy Calf Leather, and any other leather that is not a plain Calf
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Highest level of customisation and personalisation including multiple colours/materials and an incredible offering of models, leathers, and finishings.
Please contact us via email (info@edoardocattaneo.com) or with the Site Chat/Whatsapp to understand which lead time your order would have based on the desired items.
Shipping Times
We ship worldwide usually via DHL.
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Transit time depends on your country and postal code. The majority of the orders are delivered in about 3-4 days in addition to the production lead time specified above.
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Shipping time can also increase due to customs. We can not control that. We also can not control if the package is delayed by the shipping provider.
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Eventual Customs duties are buyers responsibility.
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Shipping time can also increase due to high volume & normal holiday carrier delivery delays.
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Returned/non successful delivery orders including but not limited to the following reasons are subject to non refunds with no exceptions: Wrong shipping address, failure to receive package from delivery carrier after several attempts, failure to be present for package signature.
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Returned/non successful delivery orders may be partially refunded after review & approval with the sole discretion of the Que shebley brand. Return shipping & restocking fee may apply from 10-100% value of the order.
Shipping Costs
Generally the shipping costs are free of charge, unless specified differently during Check Out.